Location: West Africa
Job Reference: G4S/TP/2357128/96421
Closing Date: September 18, 2017
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
Kindly note, by registering your details for this Expression of Interest Role you acknowledge a potential, future relevant role with G4S and that this is not an active vacancy. G4S recruit throughout the year, and job roles will become live at different times in different locations. By applying you will be considered for all suitable roles when they open.
The Operations Manager ensures the safe and effective delivery of quality contractual and ad-hoc integrated security services to customers within the country, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and customer service level.
Effective management of the financial performance
Manage relationship between actual results, budgets and forecasts
Initiate cost saving models and controls
Gross Margin Management:
Direct Wage control / planning system management
Contract profitability analysis
Existing Revenue Growth:
Price escalations are achieved
Manage cash flow:
Effective management of staff within the country
Staff turnover analysis, proper allocation of staff to positions and structure.
Succession Planning and Employment Equity
Ensure the provision of high quality induction, onboarding and ongoing training for front-line employees, ensuring that they are equipped and prepared to deliver the service
Attendance of subordinates at scheduled training interventions, meeting of employment equity goals, succession planning.
Staff motivation levels
Promote a health and safety culture within the workplace
Manage personal resources and own professional development
Undertake other activities as required
Effective management of operations
Client retention and customer service levels
Proportion of contracts lost
Quality Management/Ops Process management – adherence to quality standard
QA audit results and operational matrix
Shared Best Practice
Specific examples of implementation of BP from other countries
Effective management of business development function
New business development
Assist the Head of Sales to establish an effective ISS marketing plan and structure to effect ISS growth
Demonstrate a thorough understanding of the competitor environment faced by the country.
Managing and shaping the external environment
Involvement in community and business forums and general public profile
The Ideal Candidate:
Relevant Business qualification preferred.
Background in security management.
5+ years’ experience in a business and/or operational senior management position.
Strong commitment, leadership and management skills.
Results and customer focus
Experience in establishing medium-term growth strategies and strong operating mechanisms for performance.
Excellent communication (written and verbal), interpersonal, marketing and negotiation skills.
Must be Bilingual in English and French
Capable of working effectively and productively with team members.
Knowledge of the development and implementation of policies and procedures.
Experienced in living and working in a professional commercial capacity overseas.
Ability to maintain strong ethical and professional values.
The ability to operate in diverse cultural environments.
Flexibility and adaptability to rapid environmental changes.
Proficient in the ability to understand problems, situations and the reasons behind them, crossing the barriers of languages and cultures.
Autonomous and results orientated, with a clear determination to succeed.
About the Company:
G4S is the leading global integrated security company specialising in the provision of security products, services and solutions.
The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.
We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.
G4S in Africa:
G4S the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent.